Refund & Return Policy
Purchases are shipped from our warehouse by reputed courier agencies. Please allow following number of days from receipt of your order.
• For India orders – All domestic prepaid orders are processed and delivered between 7 – 10 days based on the location of delivery. Delivery to locations which are in low coverage or difficult to reach areas may take between 10-12 working days.
ORDER DELIVERIES WILL BE MADE BETWEEN
- 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Tvishihandmade takes no responsibility for goods signed by an alternative person.
• Tvishihandmade is not responsible for damage after delivery.
• For any complaints with regards to your order please contact us within 7 business days of your order delivery for resolution.
• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
Within Tamilnadu: The shipping charge is Rs.80 for consignment weighing below 1000 grams. For consignments weighing above 1000 grams, actual freight charges will be applied.
Outside Tamilnadu: The shipping charge is Rs.90 and Rs.150 for consignment weighing below 500 grams and below 1000 grams respectively. For consignments weighing above 1000 grams, actual freight charges will be applied.
Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
RETURNS & REFUNDS POLICY
At Tvishihandmade, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Tvishihandmade is not responsible for any damage caused after delivery.
- In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 24 hours from the time of delivery.
firstname.lastname@example.org (For shipment related queries)
- In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on
email@example.com (For product related & other queries )
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
- Returns and exchanges requests will be subject to checking and vetting by Tvishihandmade.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- Once your return request has been accepted, the refund will be processed within 7 business days and the amount will be transferred via the same payment mode used while placing the order.
- You can get the refund within 7 days if you cancel the order before we ship. No refund shall be made after the order is shipped.
- No Refund shall be made once goods are sold.
- Shipping charges incurred on Free Trials are non-refundable